Return Policy

Please be certain of your selections before making payment. Returned products must be new and unopened. For all order discrepancies, as well as returns, you must contact us within 30 days of order receipt. SO scrappy Scrapbooking & Events is not responsible for return postage for general returns. 

We happily accept returns or exchanges on defective merchandise and will reimburse you 100% of the item cost & shipping.

RETURNS

We have a 30-day return policy. Please notify  us by email at soscrappyevents@gmail.com of any issues regarding a return.  

Retreat Deposits and Gift cards are not returnable or refundable.  

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.  A credit will automatically be applied to your credit card or original method of payment, within one week of approval.

Shipping is non-refundable.  

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at soscrappyevents@gmail.com.

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged within 30 days of shipment. After 30 days we do not replace broken or partly used merchandise. If an item is broken and in its original unopened package, we will replace it within the 30-day timeframe. If you need to exchange it for the same item, send us an email at soscrappyevents@gmail.com and send your item to:  1839 E Independence St., Suite D, Springfield, MO 65804. Shipping is non-refundable. 

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Gifted Retreat payments.  Retreat Deposits are not refundable as they are used to hold your spot in the retreat. All other payments made will be transferred to a gift certificate minus the deposit amount.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

SHIPPING

To return your product, you should mail your product to: 1839 E Independence St, Suite D, Springfield, MO 65804.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  In addition, we cannot guarantee that tracking information will be updated regularly on the USPS web site.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.